Answers to commonly asked questions
We know planning an adventure vacation is no small decision, so we’re here to make the process as easy as possible for you. We've been doing this for quite a while, so we’ve got the answers to everything you need to know! Just click on the specific question you'd like to have answered below, chat to us online, or call us on the number that suits you:
1 800 661 9073 [USA and Canada]
1 800 661 907 [Australia]
0808 234 7780 [UK]
0800 234 726 [New Zealand]
0064 3 450 0414 [from anywhere else in the world].
We'd love to hear from you!
Can I use my frequent flyer miles to get there?
Many of our clients have managed to get the international portion of their airfare or an upgrade to business or first class by trading in miles. There are two rules for doing this:
1. Get in early! Like really early - some fares open up a year or more before travel, so if you feel an exciting adventure coming on, call your airline frequent flier programme NOW!!
2. Things change! If you've called your airline, and they've said there's no availability for your frequent flier miles, don't worry too much. Call them back the next day... and the next... and the next…
Do I need a visa to visit Europe?
If you're a citizen of USA, Canada, Australia or New Zealand - you will be issued a 90-day tourist visa upon entry into the European Union. Citizens from the UK and other EU countries obviously need not worry about this. Your passport must be valid for at least 6 months beyond the dates of your trip.
Do I need hiking boots or are hiking sneakers okay?
You will need proper hiking boots - trail shoes are not good enough. We'll be taking you to some awesome places where you'll be hiking over a variety of terrain, therefore your boots should have full ankle support and a stiff sole with a high profile tread. As far as your gear goes it's a great idea to get those boots broken in. For boot type, as long as they have full ankle support and a stiff sole with high profile tread they should be fine. I wouldn't be too worried about gore-tex liners, though if that's the ones you want then go for it!
Do I need to bring dress clothes to wear out to dinner whilst in Europe?
It's not absolutely necessary to bring dress clothes for dinner in Europe, but the general expectation of dress while dining out varies for each trip. While on the 'Tour du Mont Blanc', we'll mostly be dining at the rifugios where we stay, and everyone knows we're on a hiking trip, so you can wear whatever you like. While in the Italian Lakes District, it's a good idea to have a set of smart, casual clothes to wear for dinner. The same goes for our 'Dolomiti', 'Stelkur' and 'Lundi' trips. Having said all that, you can whatever you like!
Do I need to speak French, Italian, Icelandic or Norse?
A little would be helpful, especially on arrival and for ordering food in restaurants, but it's certainly not required. Our local guides are all fluent native speakers so if you don't have time to learn a little before arrival you don't have to worry... they will take care of everything.
Do I really need everything on the gear list?
Yes, you really do need everything on the required gear list! We can hire you a sleeping bag if you let us know in advance. The gear list is carefully thought out to provide you with everything you need to be warm and happy, or cool and relaxed, whatever the weather! If you don't bring everything you need, we can't guarantee your comfort. On the other hand, if you bring much MORE than you need, lugging around all that luggage can be uncomfortable too! That's why our gear list is so specific - if you follow it to the letter, you will be equipped just right.
Do you charge a forced single supplement if I'm a solo traveller?
We don’t believe in charging you extra for travelling alone and we have lots of single travellers on our trips. There’s no forced single supplement if you don’t mind sharing a room (you might even get a room to yourself sometimes). If you prefer not to share a room at all, you can upgrade to a single room.
Do you recommend buying travel insurance?
As an Active Adventures New Zealand traveller, you're required to have full travel insurance cover - please be aware that some insurance companies requireinsurance to be purchased within 7 days of deposit payment. We recommend a comprehensive travel insurance policy that includes medical cover, emergency repatriation, trip cancellation and other travel mishaps (e.g. flight cancellations or delays, trip interruption, theft or loss of luggage and personal effects).
Travel insurance can be obtained through local travel agents, some credit card providers or online brokers such as www.worldnomads.com or www.travelguard.com. These and other insurance policy packages can be compared at www.insuremytrip.com. We recommend keeping all travel papers (invoices, receipts, police reports etc.) when you travel in case you need them later to support a claim.
How do I book my trip?
Whenever you’re ready, it’s easy to book your Active Adventure. When you’ve done your research, driven yourself crazy with the choices and made your final decision, follow these steps:
1. Hold your place
The fastest way to reserve your trip is to give the experts a call.
Alternatively, fill out the Availability Request form and we'll get back to you as soon as we can. To secure your place you’ll need a $500 per person deposit (the remainder of the balance is due 60 days before your trip start date), payable by credit card, cheque or wire transfer, whichever works best for you. Once you’re all signed up, you’ll receive a confirmation email giving you access via a login on our Active Adventures Club page where you can access your booking pages and fill in your trip details online.
2. Check your international flight options
Your booking pages and trip notes will outline where you need to be and when to start your trip, so you can move forward with booking your flights. If you’re lucky enough to have time, it’s nice to arrive a few days early to settle into the new place and get used to your surroundings. If you’re on a tight schedule it’s no worries, the trip start time will be outlined in your trip information.
We recommend using a variety of methods to search for suitable flights from your own research online (e.g. Skyscanner.net), to contacting a travel agent, to see who comes up with the best fares.
3. Complete your booking pages online
By logging into your online booking information via our club page you’ll gain access to your trip notes, destination information, a detailed gear list and all the information you need for your trip. There are a few things to fill in – medical and dietary information, extra accommodation requests, gear hire requests etc. – to ensure you are well prepared for your adventure vacation.
4. You're all set
You can now start packing your bags and crossing the dates off your calendar. We look forward to seeing you soon!
How do I get to Europe?
Various airlines have regular services to European Cities from the United States and the United Kingdom. From the United States, you can fly with any of the following airlines – American Airlines, United Airlines, Delta Airlines, Icelandair, Swiss Air, WOW Air, KLM, Lufthansa. From the United Kingdom, you can fly with American Airlines, KLM, Swiss Air, Easyjet, Icelandair, WOW Air. From Australia you can fly with Qantas, Air New Zealand or Emirates.
For all flights coming from the USA we recommend contacting Going Places in San Francisco. Call Liezel on 510 848 9000. They know all about matching up flights with our schedules and are often able to offer our clients some really good deals, so be sure and tell them that you are looking at taking an Active Adventures Europe trip!
How fit do I need to be?
In general, you must have a reasonable level of fitness to enjoy yourself on our trips. Having said that, our trips are designed for real people, not triathletes! You don't have to be young or extremely fit (although if you are, you won't be bored), though you should be in the habit of doing at least some regular exercise. Age and experience are not important - we would rather have an older person with a good attitude, than a 22-year-old couch potato!
How much spending money should I bring?
Our trips include all transportation, guiding, meals and activities (except where indicated on the itinerary). The only things you will definitely need cash for are drinks other than water (drinking water is fine to drink from the tap on all our trips), souvenirs and tips.
Generally speaking you'll need very little money on our trips, but we can't tell you exactly how much - it really depends on how many souvenirs you decide to buy!
I'm planning a honeymoon. Which would be the best trip for us?
Any of our trips would suit an adventurous honeymoon couple since all our trips are quite flexible and require very little planning on your part! We've done all the research and you can let us worry about the logistics - all you have to do is turn up and enjoy an awesome honeymoon. What a great way to start out married life!
Is there a number to call in an emergency? How can my family, friends or colleagues contact me
Please contact our New Zealand office using the details below. If the office is unattended (outside of New Zealand business hours), please leave a message so we can pick it up and respond as soon as we can.
Free phone 1 800 661 9073 (USA, Canada & Australia)
Free phone 0808 234 7780 (UK)
Free phone 0800 234 726 (New Zealand)
Worldwide +64 3 450 0414, ext 1
Is tipping expected in Europe?
Tipping is not expected in Europe. You might want to tip a little extra if you feel someone gave really fantastic service, but it's not really necessary. Many of our people also choose to tip their Active Adventures Europe trip leaders and local guides at the end of an awesome trip. We'd like to stress though that tipping is very much your call.
What about vaccinations in Europe?
What are the accommodations like?
You'll love the places you'll stay, though our trips are not designed as a tour of the world's fanciest hotels! We also occasionally make changes to the night stops (i.e. accommodation) because the nature of the places we use is such that they are not always available.
The accommodation we use varies depending on the trip you take. For instance, the 'Jaguar' trip in Peru is an adventure-orientated trip - so you'll stay in a combination of comfortable hotels, family homes and tents. Our trips in the Galapagos Islands re land-based so you could wake up with a sea lion asleep outside your door - no being cooped up on a boat and elbowing your way into the crowd for that photograph!
And likewise in Europe it is common to stay in mountain rifugios or cabins, sometimes with private bathrooms, and always with warm hospitality and great views.
What if I need a special diet?
We are accustomed to catering to the following special diets:
• vegan (no meat or animal products)
• vegetarian (no meat products)
• fishatarian (vegetarian, and eat fish)
• no red meat (eat chicken & fish)
• gluten intolerant (no wheat, rye, barley or oats)
• lactose intolerant (no dairy products)
You will get the opportunity to specify your particular requirements when you fill in our pre-trip questionnaire. If you have any other dietary requirements please let us know well in advance, via email or the online questionnaire.
What is your cancellation policy?
We require a US$500 deposit per person per trip to secure your place on your chosen trip/s. This deposit is non-refundable and non-transferable to another departure date or trip. In the event that it becomes necessary for you to cancel the trip, the following cancellation charges will apply:
• Cancellation made over 60-days prior to departure date - US$500 deposit per trip
• Cancellation between 60 and 30-days of departure date - 50% of total trip fare on all trips apart from the 'Manuka' trip
• Cancellation of the 'Manuka' between 100 and 30-days of departure date - 50% of total trip fare
• Cancellation of any trip 30-days or less prior to departure date - 100% of trip fare
A cancellation will be effective from when Active Adventures receive written notification of the cancellation. This cancellation policy includes voluntary or involuntary early departure from a trip. No refunds will be given for missed or unused services such as accommodation, activities or meals. You are strongly advised to take out cancellation insurance that will cover cancellation fees at the time of booking.
What kind of clothing should I be packing?
In general the best way to pack is to have a layered clothing system - this way you're prepared no matter what the weather as it can change quite considerably throughout the day. Also bear in mind that it won't be practical to wash your clothes every day. Depending on your trip, it will be more like every three to five days. Once you've booked your trip, we'll send you a gear list on exactly what to bring along.
What luggage should I bring?
We recommend bringing one medium sized piece of luggage and one daypack per person. We also recommend that you wear your hiking boots while travelling, and pack all essential items in your carry-on luggage (including your passport, money, eye wear, change of clothing, and medications) in case your luggage is delayed along the way.
While you're trekking on the Inca trails in Peru or the W-trek in Patagonia we'll store any extra gear for you - you don't have to lug it with you! You may wish to bring a soft overnight bag to store this extra gear.
I need to bring extra luggage with me, where can I store it?
If you're on a trip where you start and end in the same location then you can store excess luggage in the hotels where your trips begin, or alternatively you can store luggage at the airport too. If you're not finishing in the same location then you may be able to leave it in the back of the luggage compartment of your vehicle, depending on the trip, so please check this with us.
What should I wear for hiking?
We recommend wearing clothes made from the quick drying, "breathable" fabrics. There are a wide variety of these types of clothes available at outdoor stores such as REI (Recreational Equipment Incorporated). Brands such as Marmot, Patagonia and North Face are quite popular, although some "no-name" brands can be just as good and more economical. We recommend you don't wear jeans for any activities as they get very heavy & uncomfortable if they get wet, which you will at some stage during your trip. The same clothing can be worn for hiking, cycling and kayaking.
We recommend wearing hiking pants or shorts, and shirts or t-shirts made from these quick drying, "breathable" fabrics. In cooler weather we recommend using thermal underwear - these are worn under your pants & t-shirts for an extra layer of warmth. On top we recommend sweaters made from fleece or wool - again because they keep you warm even when you are wet. As an outer layer we recommend a medium weight waterproof jacket - a poncho is not suitable as it is too lightweight and a sailing jacket is generally too heavy for hiking in. Jackets made from gore-tex or Marmot's PreCip are highly recommended.
If you're packing for your multi day hike and you're after a few helpful tips, then check out the video below! Lynette breaks everything down for you, and makes it really easy.
What type of plugs and voltage do you use in Europe?
European countries operate on a 220V AC system. If your country doesn’t use a 220V AC system (e.g. USA = 110V AC) you may need an AC converter (readily availablefrom travel stores and airport shops), however many appliances have in built ones these days (e.g. iPods, laptops and camera chargers). If in doubt, ask at your nearest camera or electrical store before you leave home. The wall sockets use the plug shown on the right, so you’ll need an adapter to fit your appliance, and plug adapters are readily available from travel stores and airport shops.
What's included on your Europe trips?
On your Europe trip you'll stay in a variety of places depending on the destination and activities. For the most part you'll stay in nice, locally owned, beautiful family run hotels in great locations, with private bathrooms, free wifi, great breakfasts and warm local hospitality. Whilst in more remote areas we use rifugios or backcountry cabins - in the Alps these rifugios are more like hotels with private bathrooms and all the mod cons! Whereas in Iceland they're more rustic with outhouse bathrooms (flush toilets) and gas heating.
Your transport will be a mixture of private van, private bus, bike, kayak and your very own two feet on our trips in Europe. You'll spend most time hiking, biking or paddling everywhere though! All your transport is included from the start of your trip and we'll drop you at the airport at the end. The details are all listed in the trip specific itineraries.
All your meals are included as described in the itinerary except on your free days. We have found that people enjoy checking out what is on offer by themselves sometimes, so you can go and see what's out there! On every other day and especially after any long hikes, we've chosen places to eat that can cater for our hearty appetites, work well with our small groups (they know we are coming) and provide us with an authentic destination specific culinary experience. There are always options for you, so you can either be brave or choose something more familiar. You can be assured that on all our trips we will make sure you are very well fed, and Europe's vast array of cuisine won't disappoint you!
Our trips are all led by an experienced Trip Leader. Our Trip Leaders are very proud to work with Active Adventures and often lead our trips for many years, for which we are very lucky and very grateful, as it means we're able to consistently offer a fantastic level of service. They work closely with our local specialist guides to provide you with a seamless, fun, exciting and memorable trip. They will happily share with you as much or as little as you want to know about the history, culture, social aspects and lifestyle of the country you are visiting.
Where can I get local dollars in Europe?
You can change currency on arrival at most airports in Europe, or at a bank of 'Bureau de Change' in your joining city. You may also be able to change currency at the airport you depart from. Money can also be changed, usually at an unfavourable rate, in most hotels. Your trip leader will advise you on the best places to change currency where ever we go. Usually the easiest thing to do is use your credit or debit card to withdraw money directly from your home account, in local currency.
There are plenty of ATM's and banks in larger towns in Europe, and ATM's will accept all major credit cards and many debit cards. Cash advances are the most convenient way to get cash.
Local currencies are Euros (France & Italy), Swiss Francs (Switzerland only) and Krona (Iceland only).
Will I be able to call home from Europe?
Cellphone reception is available almost everywhere in Europe except for remote mountain areas. While on the 'Tour du Mont Blanc' trip, you will be out of phone contact on a couple of the days as you'll be in mountainous areas. While in the Italian Lakes District, cellphone reception is available almost everywhere we visit. In the Dolomites, you will have cellphone reception except while on the multi day backpacking portion of the trip. While in Iceland you will have cellphone reception except limited while on the multi-day backpacking portion of the trip. The major hotels on all our trips have phone access.
Will I have access to the internet/WiFi?
WiFi is available almost everywhere in cities and easy enough to find in most towns/villages so you can rely on having access a few times a week during your trip. If you have data roaming switched on, then you'll be able to use the internet on your smartphone about 70% of the time during your trip, but beware of the fees! WiFi is available at some of the accommodations that you'll be staying at, usually for a small cost so check this out at each location when you arrive.
Will the altitude affect me in Europe?
No. even though we're in the Alps, we don't go into any areas where altitude is a major factor. The only place where you'll find altitude is a factor is on the trip up to Aiguille du Midi above Chamonix but you'll be taking a cable car up there and won't be there for too long!