Travel Advisors & Trade Partners

Travel Advisors & Trade Partners

small groups intro

Welcome to Active Adventures & Austin Adventures!

With over 60 years of combined experience, our goal is to set the standard for inspiring, all-inclusive, small-group adventures in the most breathtaking regions of the world. Our teams across New Zealand, North America, Peru, Nepal, and the Netherlands create a global network for a consistent experience for your clients. Hand-picked guides with a wealth of experience and local knowledge navigate the details so guests have the freedom to relax and explore the great outdoors, enjoy exclusive accommodations, and experience the best of each region with unique activities.   
 
There’s a trip to suit everyone - for families with children to more challenging bucket-list adventures for couples, friends, or solo travelers. We focus on creating adventures of a lifetime and take care of every detail so your clients can sit back, relax, and have the time of their lives. 
 
We also bring that same level of service to our travel advisors. Read on to find out how! 

Travel Advisors mean the world to us.

We strive to assist Travel Advisors every step of the way, from assistance with sales inquiries to ensuring your client is prepared for their upcoming trip, we want to make sure selling Active Adventures & Austin Adventures products is seamless and gratifying. Here are some of the tools we provide to Travel Advisors who are registered with us.

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Fully backed by our Sales and Customer Support Teams

Active Adventures & Austin Adventures have designated a Point of Contact whose responsibility is to support with Travel Advisor requests. Your POC is also backed by the Active Adventures & Austin Adventures sales and customer service teams who are available to service inquiries that embolden you to close the sales. Once a booking has been confirmed with us, we’ll introduce our customer support team who will lead you through the post-booking process to ensure your client is prepared for their trip with us.  

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In-depth Training

We have an online library of training videos and webinars that are aimed at familiarising you with our products so that you are polished and knowledgeable with all the details you need to confidently sell your clients on the right adventure. Furthermore, we’re happy to provide tailored in-house trainings to educate you and/or your agency on how to sell our products and where to find more information about each itinerary.

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Marketing Collateral and Communications

Our Marketing team has images, ads, and video available to help you promote trips and destinations through your own website, social platforms, and email marketing. We encourage all Travel Advisors to join our Active Adventures + Austin Adventures Travel Advisors Facebook group for updates regarding upcoming promotions, new products and other company updates. We’ve designed a comprehensive product catalogue for each of our brands that are perfect to keep on hand for quick reference or to display in your agency.

VIEW OUR FULL CATALOG View our Resource Center
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Advisor Protection

Should your client call us directly to book another adventure, we’ll pay you a commission for their booking. Our only requirements are that the client approves in writing and that you take over the reservation within 30 days of the guest’s date of deposit. 

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Frequently Asked Questions

How do I register my agency?

You can register your agency by completing the form at the top of this page. Once we receive your details, we’ll reach out with more information.

What commission do you pay?

We offer competitive commissions across all Active Adventures and Austin Adventures trips. Commissions vary depending on preferred or contractual agreements and are applicable to the trip cost only (i.e. not applicable to single supplements, optional add-ons etc.). Commission for New Zealand trips is applicable to the pre-tax trip cost only. Please get in touch to learn how much you can earn when booking with us.

Do you offer tools to help travel advisors sell your product?

Yes, we provide our travel advisors with in-depth training and support, as well as offer marketing collateral to help you promote our trips and destinations. You can access everything via our Travel Advisor Resource Center.

Advisor Trainings

We are happy to provide tailored in-house trainings to educate you and/or your agency on anything you’d like to know about us. We also offer monthly advisor webinars featuring trending destinations, in-house experts, new trips, and more!

Marketing Collateral

Our marketing team has images, ads, and videos available to help you promote trips and destinations on your own website, social platforms, and in email marketing.

How do I book flights?

We recommend chatting to our preferred travel partner – Fuzion TravelThey’re our experienced hand-picked experts in travel, passionate about what they do, and will tailor-make your flight itinerary to match your Active Adventures tour. 

Also, please be aware that travel insurance is a must on all our trips and means you can travel with peace of mind.

Do you sell direct to consumers or only work with travel advisors?

We sell both directly to consumers and work with travel advisors. Advisors are protected if your client calls us directly to book another adventure, we’ll pay you a commission for their booking. Our only requirements are that the client approves and that you take over the reservation within 30 days of the guest’s date of deposit.

What can clients expect when traveling with us?

Our tours are all-inclusive small group adventure vacations with all meals, accommodations, activities, guiding services, transportation, and permits included in the trip price. We offer various options in each itinerary to suit different tastes and abilities, so guests have the flexibility to take on activities at their own pace. Our guides will make sure your client has an experience that truly exceeds their expectations in some of the most incredible regions of the world.

How far in advance should I book?

The sooner the better! We recommend booking 6-12 months prior to your client’s departure. Popular trips and trips departing during busier times sell out quicker, so it’s best to book as soon as possible to avoid missing out.

What happens after I make a booking?

Once a booking has been made, the booking Travel Advisor will receive a confirmation email with instructions to log into our travel portal (referred to as our Travel Wallet). Once you have logged in, you’ll be able to access important documents including the full day-by-day trip itinerary and packing list to download and send to your client.

 Please note we do not offer a client-facing travel portal currently.

When does the final payment need to be made?

The outstanding balance shown on your invoice (including any additional items) must be paid in full no later than 90 days (180 days for Africa trips) prior to the departure date of your client’s booked trip. For bookings made within 90 days prior to the departure date of your client’s booked trip (180 days for Africa trips), the full balance (including any additional items) is required within 48 hours of booking confirmation.

Please review our full booking policies here.

Do you sell direct to consumers or only work with travel advisors?

We sell both directly to consumers and work with travel advisors. Advisors are protected if your client calls us directly to book another adventure, we’ll pay you a commission for their booking. Our only requirements are that the client approves and that you take over the reservation within 30 days of the guest’s date of deposit.

Where can my clients find information about their trip?

As the booking Travel Advisor, you’ll have access to all documents the guest needs to prepare for their trip and will need to share that with them. If there is additional information you need, our customer service team can assist with your request.

Will I receive communications with more information before my client’s trip?

We send out periodic communications leading up to the departure date of your client’s trip. Our Customer Service Team will reach out to you directly within the first week of booking, around 4 months before your client’s trip, and again around two weeks before they depart to make sure your clients are all set and ready to go on their trip. 

What are your booking conditions?

See our full booking conditions here.

Can you explain your Activity Levels to me?

We've done a lot of work translating our Activity Levels in hiking and biking distances & elevations, and kayaking time. This page should help you.

How do I book flights?

We recommend chatting to our preferred travel partner – Fuzion TravelThey’re our experienced hand-picked experts in travel, passionate about what they do, and will tailor-make your flight itinerary to match your Active Adventures tour. 

Also, please be aware that travel insurance is a must on all our trips and means you can travel with peace of mind.

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Already working with us? Here are some handy resources for you.

If you are already working with us, you are already familiar with how we work. We encourage you to share our information with your colleagues and other industry professionals. If you would like to schedule a training or have another inquiry, please reach out by emailing us at info@activeadventures.com. If you are looking for access to your Travel Wallet to manage a client booking please use the following link: Active Adventures & Austin Adventures Travel Wallet.

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Take 10% off the trip price when you book a trip and pay in full

By paying in full we are able to pass on savings to our guests, but please note that by opting for this payment plan, your booking becomes non-refundable, non-cancellable, and non-changeable. This offer is only valid for reservations where the trip is no sooner than 180 days from the departure date at time of booking.

We highly recommend that you purchase Cancel For Any Reason (CFAR) insurance. We recommend Redpoint Insurance - you can find details here.

*Terms & conditions apply – read more here

 

Our best-selling adventures

New Zealand

Ultimate South Island Adventure

4.85

  • Duration 14 days
  • Activity Level Level 3 
    • Activity Level 3

      Those who take on our Level 3 tours are looking for more challenging hikes that will raise their heart rate.

    Read more about the Active Range

Experience an unforgettable journey on our signature New Zealand adventure. You'll explore the most beautiful, famous, and little-known places in the South Island with legendary hospitality and unsurpassed attention to detail.

Trip Start: Christchurch Trip End: Christchurch

Central & South America

Patagonia Hiking Adventure

4.84

  • Duration 14 days
  • Activity Level Level 3 
    • Activity Level 3

      Those who take on our Level 3 tours are looking for more challenging hikes that will raise their heart rate.

    Read more about the Active Range

Behold jaw-dropping scenery in Chile and Argentina as you hike, bike, and cruise through Patagonia. Find out why everyone raves about the W Trek and take your own enviable photos of Monte Fitz Roy and Cerro Torre on this 14-day adventure.

Trip Start: Punta Arenas Trip End: El Calafate

Central & South America

Ultimate Galapagos Islands Adventure

4.84

  • Duration 10 days
  • Activity Level Level 3 
    • Activity Level 3

      Those who take on our Level 3 tours are looking for more challenging hikes that will raise their heart rate.

    Read more about the Active Range

Get a fresh perspective of life on the Galapagos Islands as you land-hop from island to island, filling your days with hiking, biking, cruising, snorkeling, and swimming. Relax each night on land and get to know the local way of life.

Trip Start: Quito Trip End: Quito

North America

Yellowstone, Big Sky & Paradise Valley Adventure

4.86

  • Duration 6 days
  • Activity Level Level 1 
    • Activity Level 1

      Suitable for most fitness levels, our Level 1 adventures are the perfect introduction to adventure travel.

    Read more about the Active Range

 ADULT ONLY

Explore Gallatin National Forest, hike to Grand Prismatic Hot Spring, horseback ride into the Absaroka Mountains, and spot magnificent wildlife in Hayden Valley as you journey through Montana’s vast wilderness and behold geothermal wonders.

Trip Start: Bozeman Trip End: Bozeman

North America

Yellowstone, Glacier & Grand Teton Adventure

4.78

  • Duration 8 days
  • Activity Level Level 2 
    • Activity Level 2

      Hikes on our Level 2 adventures are considered easy to moderate in difficulty.

    Read more about the Active Range

 ADULT ONLY

From the ever-wowing Old Faithful to the deep backcountry along Going-to-the-Sun Road, you’ll glimpse Mother Nature at her finest. Hike, raft, relax, and more on this grand adventure, full of bucket-list moments and endless beauty.

Trip Start: Jackson Trip End: Whitefish

North America

Glacier National Park Adventure

4.88

  • Duration 6 days
  • Activity Level Level 3 
    • Activity Level 3

      Those who take on our Level 3 tours are looking for more challenging hikes that will raise their heart rate.

    Read more about the Active Range

 ADULT ONLY

Spend your days discovering the pristine lakes, forested valleys, grand meadows, and endless jaw-dropping scenery of Glacier National Park. Spend your nights in quaint towns; waking up to the sounds of nature just outside your door.

Trip Start: Whitefish Trip End: Whitefish

Europe

Tour Du Mont Blanc

4.83

  • Duration 12 days
  • Activity Level Level 4 
    • Activity Level 4

      Be prepared for some serious physical activity on our Level 4 trips. The fitter you are, the more you'll enjoy it, as most hikes will be challenging.

    Read more about the Active Range

Experience Mont Blanc in an unparalleled way – by hiking, biking, and kayaking your way around the massif. You’ll delve deep into the history, culture, and cuisine of France, Italy, and Switzerland with plenty of time to soak in the views.

Trip Start: Geneva Trip End: Geneva

Europe

Dolomites Adventure

4.86

  • Duration 9 days
  • Activity Level Level 3 
    • Activity Level 3

      Those who take on our Level 3 tours are looking for more challenging hikes that will raise their heart rate.

    Read more about the Active Range

Explore the charming villages and breathtaking landscapes of Italy’s Dolomites. Spend your nights in enchanting refugios and indulge in local cuisine each day as you explore one of the most stunning mountain ranges in the world.

Trip Start: Venice Trip End: Venice

North America

Kenai Fjords & Denali Adventure

4.95

  • Duration 8 days
  • Activity Level Level 3 
    • Activity Level 3

      Those who take on our Level 3 tours are looking for more challenging hikes that will raise their heart rate.

    Read more about the Active Range

 ADULT ONLY

Seek out epic scenery, thriving wildlife, and untamed beauty on this true Alaskan adventure. Cruise the waters of Kenai Fjords National Park, raft the Kenai River Canyon, hike to Exit Glacier, and explore the Denali wilderness.

Trip Start: Anchorage Trip End: Anchorage

New Zealand

Great Walks of New Zealand

4.79

  • Duration 5 days
  • Activity Level Level 2 
    • Activity Level 2

      Hikes on our Level 2 adventures are considered easy to moderate in difficulty.

    Read more about the Active Range

Hike sections of three of New Zealand's Great Walks (Kepler Track, Routeburn Track, and Milford Track) and enjoy all the creature comforts each night, including an overnight cruise on Doubtful Sound.

Trip Start: Queenstown Trip End: Queenstown

Central & South America

Costa Rica Tortuguero Adventure

4.80

  • Duration 9 days
  • Activity Level Level 1 
    • Activity Level 1

      Suitable for most fitness levels, our Level 1 adventures are the perfect introduction to adventure travel.

    Read more about the Active Range

Discover untamed landscapes and embrace the ‘pura vida’ (pure life) over the next nine days as you hike, raft, and kayak through the Tortuguero National Park and the Cahuita National Park. By evening, relax at premium eco-lodges.

Trip Start: San José Trip End: San José

Europe

Ultimate Iceland Adventure

4.81

  • Duration 11 days
  • Activity Level Level 4 
    • Activity Level 4

      Be prepared for some serious physical activity on our Level 4 trips. The fitter you are, the more you'll enjoy it, as most hikes will be challenging.

    Read more about the Active Range

Roam Iceland's vast landscapes on this 11-day adventure, hiking to view puffin colonies, kayaking on a lagoon in Vatnajökull National Park, and admiring famous waterfalls, before starting a three-day hike through the Eastern Fjords.

Trip Start: Reykjavik Trip End: Reykjavik

New Zealand

New Zealand E-Bike Adventure

4.83

  • Duration 6 days
  • Activity Level Level 2 
    • Activity Level 2

      Hikes on our Level 2 adventures are considered easy to moderate in difficulty.

    Read more about the Active Range

Set off on a New Zealand bucket-list ride from the foot of Mt. Cook to the Pacific Ocean, including a scenic flight. Enjoy six days of stunning landscapes, mountains, lakes, rolling countryside, and us taking care of every detail. 

Trip Start: Christchurch Trip End: Christchurch

North America

Yellowstone in Winter

4.97

  • Duration 6 days
  • Activity Level Level 1 
    • Activity Level 1

      Suitable for most fitness levels, our Level 1 adventures are the perfect introduction to adventure travel.

    Read more about the Active Range

 ADULT ONLY

Step into a winter wonderland complete with snow-covered bison, frosted pines, frozen waterfalls, and steamy geothermal features – all without the crowds. Relax each night in cozy lodges, in and nearby Yellowstone National Park.

Trip Start: Bozeman Trip End: Bozeman

New Zealand

West Coast Adventure

4.50

  • Duration days
  • Activity Level Level 2 
    • Activity Level 2

      Hikes on our Level 2 adventures are considered easy to moderate in difficulty.

    Read more about the Active Range

From the picturesque Pancake Rocks and the otherworldly Tatare tunnels to the dynamic Franz Josef glacier and the wildlife-filled Okarito Lagoon, you'll discover why the West Coast is an ever-changing geological marvel.

Trip Start: Christchurch Trip End: Queenstown

Our Partners

Why Travel With Us

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Experience adventure the way you want

You’ll be inspired and exhilarated, enjoying mind-blowing scenery on foot, in a sea kayak, or by bike - all at your own pace.

benefits awards

Crafting award-winning trips for decades - the New Zealand way

We're proud of our New Zealand roots and you’ll love our professional and warm style of hosting. We’re always here to help with planning... even hiking boot recommendations!

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Every detail covered, to maximise your time

We've got everything covered – top-notch meals, comfortable transport, superb accommodation, amazing guides and INCREDIBLE service.

benefit group travel

Group travel for those who aren’t ‘group travelers’

With an average of 12 guests per departure and an industry-leading average 6:1 guest-to-guide ratio, you'll get to know your fellow travelers and have the flexibility to go at your own pace.

benefit gems

Explore hidden gems through our expert local guides

All our carefully selected guides are highly experienced and have deep personal connections to nature and culture. You’ll enjoy an authentic local experience.

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Over 10,000 5-star reviews - that’s pretty solid

We could hang around all day telling you how wonderful our trips are... but the best people to hear it from are our guests themselves.