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Answers to commonly asked questions

We know planning an adventure vacation is no small decision, so we’re here to make the process as easy as possible for you. We've been doing this for quite a while, so we’ve got the answers to everything you need to know! Just click on the specific question you'd like to have answered below, chat to us online, or call us on the number that suits you:

1 800 661 9073 [USA and Canada]
1 800 661 907 [Australia]
0808 234 7780 [UK]
0800 234 726 [New Zealand]
0064 3 450 0414 
[from anywhere else in the world]

We'd love to hear from you!

Who travels on an Active trip?

We’re not in the business of qualifying people for an Active tour based on their age, or fitness level, or where they come from – or anything else for that matter. We always design our trips with ultimate flexibility in the forefront of our minds. All we ask – and this is important – is that you have a genuine desire to take an active vacation. And in return we’ll totally exceed your expectations and share with you our favourite places in a wonderfully personalised way, that no other company achieves. You can be 22 or 78 years old and still enjoy a trip of a lifetime with us. If you’re still not sure, give us a bell and we’ll talk you through the details.

 

How do I book flights?

We recommend to research flights online first and then check in with us here at Active HQ. After years of helping travellers achieve their dreams we certainly know a good flight deal when we see one. Also, please be aware that travel insurance is a must on all our trips and means you can travel with peace of mind.

 

What's included?

Our trips fares include just about everything, specifically:

  • Guiding services
  • Accommodation
  • Meals and snacks (except on days specified in our itineraries where we have found people enjoy sampling the local cafes, eateries and bars)
  • All your activities (although there are optional extras available if you want more)
  • Transport for the duration of your trip

All you need to do is arrive and bring some pocket money for souvenirs, a few drinks here and there if you want them and for a few meals.

 

What if I don’t have time to do a whole trip?

We appreciate that not everyone is able to take a lot of vacation or holiday time, so our trips are all really flexible. If you’re tight on time then we can talk through some shorter trip options that mean you can still have an amazing experience, and we can shorten it to suit your time frame. Call or email us and we’ll work it out for you.

 

What is the accommodation like on Active trips?

Our accommodation varies from trip to trip and day-to-day – you’ll stay in a variety of places from jungle lodges to mountain huts, local motels and friendly lodges. Our focus is on getting you out into amazing places in the most stunning parts of the world, so this isn’t a tour of the world’s fanciest hotels! Another focus of ours is having a good place to rest and rejuvenate at the end of a busy day, and to make sure we are fully charged for the next day’s activities, so you’ll always find yourself in a clean, comfortable room, quite often with a spectacular view.

 

Who else will be on the trip?

Our trips attract a wide range of people from all different backgrounds, countries and ages, which makes our small group adventures all the more interesting and fun. All our people tend to enjoy active lifestyles, great food, good company and new experiences. If this sounds like you, then you’ll be in good company. If you’re feeling nervous about travelling in a group, then you won’t be the only one and we can assure you that it almost always works out to be a positive and life enriching experience. There’s also plenty of time to enjoy your own company if you don’t want to do group time for the whole time and you can go at your own pace on the trails. We’re really flexible and can ensure your trip is everything you want it to be, and hopefully more.

 

Do I need any outdoor experience?

You certainly don’t need any technical skills (such as kayaking lessons or rope skills) though some outdoor experience in hiking would be an advantage or a good idea to try before you arrive. This is so you can be familiar with your hiking boots and have them well worn in (blisters are really no fun), setting a comfortable and sustainable hiking pace and making sure you are all set to have the best possible time.

 

What level of fitness do I need?

It’s difficult to specify a fitness level as there’s no universal rule, but we’ve found time and time again that people who enjoy active lifestyles involving walking, gym sessions, swimming, travelling, bike riding or keeping fit, usually love our trips. Our trips can be challenging in places, though with a few practice hikes under your belt before you arrive, you’ll find yourself in good shape to enjoy yourself thoroughly. If you’re looking for a bus tour, then our trips are probably not for you, as while we do have to spend a bit of time in our trusty transport, it’s only so we can see the best places and get to the next stunning hike or viewpoint to get out and get our boots dirty.

If you're looking for some support to help you get prepared for your trip of a lifetime, try Fit For Trips. They'll provide you with a complimentary fitness consultation. They customise their Fit For Trips programs specifically for you to make the most of the activities in your chosen itinerary. 

Will it be too active for me?

This is the question we get asked the most! Our trips are designed for real people who enjoy the outdoors, so you don’t have to be a triathlete in training or anything (though if you are, that’s all good too)! You’ll find our trips are active, challenging in places (like on the Inca trail or on the 3-day hike in New Zealand for instance) and will leave you rejuvenated, refreshed and full of energy by the end. Age and experience is not important, as long as you enjoy being outdoors, are open to trying new things and want to feel a fantastic sense of achievement at the end of every day then our trips are for you. We always recommend doing practice hikes and a bit of training before your trip so you can enjoy your experience all the more. Our fantastic guides will encourage you on your way, make sure you are comfortable and well informed, and ensure you are having the trip of a lifetime. You will be in good company!

 

Trip Reviews

  •   4.53 out of 5 (from 16021 reviews)

    Best trip ever!

    We had a fantastic time and I must give top marks to Active Adventures. The whole trip was orchestrated wonderfully from start to finish. We could see that all contingencies were anticipated well before the trip commenced and it ran very smoothly. I talked with a person who did not use this company and the difference was like night and day.
    Stuart Bowser Review Image
    – Ontario, Canada
    Jaguar 2017, November 2016
  •   4.53 out of 5 (from 16021 reviews)

    Amazing trip, well run operation by people who love what they do

    Overall, a great trip! Patagonia is everything imagined and more. No picture represent the feeling of being there with eyes closed. Treks little harder on two days of the trip: First day (Torres Del Paine) and Mount Fitz Roy trek (25kms), but rewards outweigh the effort.
    All guides, Cynthia, Gem, Paula were outstanding.
    Vijay Sharma Review Image
    – Ohio, United States
    Condor, March 2017
  •   4.53 out of 5 (from 16021 reviews)

    Best trip I have ever taken

    There are many layers to this trip
    1. The Group - It was really fun being in a group, and our group was really fun! Sometimes I hung out with people in my family, sometimes I hung out with someone else in the group. This variety and freedom was very enjoyable.
    2. The Guides - Koru and Ash were sooo great. Koru is a polished, learned and experienced leader. Ash is a fabulous cook, so much fun, and cared about each of us on the trip.
    3. The Country - Stunning! We covered so much of the South Island that we were able to see many sides of it's weather and terrain. Really great route.
    4. Activities - It was great sharing a physical activity with others, something I know brings people together. Hiking was great. At the end of a long hike was a fabulous surprise, like a glacial lake with ice burgs, or a beautiful high-mountain vista, or a glo-worm tunnel. Biking was super fun, and I wish there had been one more day of it. In hind site I personally would have selected the biking 3day excursion. The kayaking was great. Heavy chop or glassy lakes, we kayaked in it.
    5. Accommodations - These were just great. As nice as it can be being out in the countryside. I loved how we all ate together every meal.
    5. Pace - I thought the trip was very well planned. Just when we needed a break in the beginning from jet lag, and our trip activities, a two day respite was there in Queenstown where we could recharge. I recharged and my family bungy jumped! Also, activities were structured so that the not so keen could bail out at a stopping point.
    Ginny Nayden Review Image
    – Maryland, United States
    Rimu, January 2017
  •   4.53 out of 5 (from 16021 reviews)

    Rimu - South Island

    Great trip, full of discoveries away from big city centers, the kind of adventure nature lovers will appreciate to the fullest. We had a great two weeks of travelling through the real NZ landscaping natural beauty and 14 days is not enough to see or do everything. We enjoyed hiking, kayaking, biking, swimming in pristine water, caving, always surrounded by super guides who made us feel in goods hands at all time.
    Claude Remy Review Image
    – Ontario, Canada
    Rimu, December 2017
  •   4.53 out of 5 (from 16021 reviews)

    Amazing Adventure

    what an amazing adventure we had! we enjoyed every bit of our Jaguar trip and would recommend Active Adventures to anyone who asks! The trip was very well organized and the guides were all informative and amazing. Our main guide, Erick Farfan was the best! he always made sure everything ran smoothly and had to deal with many different personalities on this trip but made it all work. The Inka trail was a tough trail for me due to the altitude but what an amazing feeling once you complete it and arrive at the sun gate! We thoroughly enjoyed the jungle as well as the visit to lake titicaca and our local family that we stayed with. look forward to our next amazing adventure with you! Hoping to do Patagonia soon!
    Brigitte Rosson Review Image
    – Texas, United States
    Jaguar 2017, June 2017

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Why travel with Active Adventures?

Above all, we aim to be amazing hosts. We're proud of our kiwi roots, and our professional, warm and relaxed style of running trips around the world is unforgettable.

We're VERY picky about who we select to work in our team, and we have people from all over the world lining up to guide our trips. So we get to hire the absolute BEST in the business.

As soon as you get off the plane, we've got all the details of your vacation covered – top notch meals, comfortable transport & accommodation, amazing guides and INCREDIBLE service.

Whether you’re new to adventure travel, or you’ve never travelled in a group before, you’ll find yourself arriving home positively different from when you left.

With our small groups (no more than 14), you'll get to know our team, your fellow travellers, and have the flexibility and freedom to do as much (or as little!) as you like.

It's all about getting there under your own steam – on foot, in a sea kayak, or by bike. What better way is there to experience mind blowing scenery? If it's your first time, no worries – our expert guides have got you covered.

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