Frequently Asked Questions

FAQs About Booking & Trip Preparation

How do I book?

You can book directly from the trip pages on our website, or call one of our Adventure Travel Consultants at 1-800-661-9073. You can also use the chat feature in the lower right-hand corner to work with a live agent during business hours.

How far in advance should I book?

The sooner the better! We recommend booking 6-12 months prior to your departure. Popular trips and trips departing during busier times sell out quicker, so it’s best to book as soon as possible to avoid missing out.

How do deposits work?

Please review our booking policies here.

What is the cancellation policy?

Please review our booking policies here.

What's included?

Our trips are mostly all-inclusive and typically include the following:

  • Professional guides
  • Accommodation
  • Meals mentioned in the itinerary (B = Breakfast, L = Lunch, D = Dinner)
  • Activities mentioned in the itinerary
  • Any necessary equipment - all safe and well-maintained
  • Transportation from trip start to end
  • Gratuities for hotels, restaurants, and activities
  • Park and other entry fees
  • Access to our online Travel Wallet featuring trip-planning materials

What's not included?

Our trips typically exclude the Following:

  • Air and land transportation to/from trip start/end locations
  • Travel insurance
  • Pre/post-trip accommodation
  • Alcoholic beverages
  • Some meals (as mentioned in the itinerary)
  • Gratuities to trip guides

How does rooming work?

Trip prices are based on shared arrangements (typically two guests per room), unless otherwise stated. For solo travellers, we’ll pair you with another person of the same gender to share rooms and if there’s no one suitable to share with, there’s no forced single supplement. However, if you specifically request your own rooms, you can opt to pay the single supplement. Solo travellers who book within 90 days of departure, where there are no other solo travellers willing to share, will be required to pay the single supplement. 

Families consisting of four guests traveling with children aged 17 and under will be automatically assigned one shared room. However, the following alternative rooming allocations are available:

Families consisting of four guests with all children aged 13 and above are welcome to opt for additional rooms as per advertised double occupancy adult rates.

Families consisting of four guests with at least one child aged 12 and under are automatically assigned a shared room. However, families can opt to pay the adult rates for all guests in their family to have an additional room.
The same principles apply for families consisting of more than four guests.
Rooming preferences are subject to availability and must be communicated in writing at time of booking. Automatic assignments as per this policy will be applied in the absence of any specification provided by guests. Any request for additional rooms during trips will be at guests’ own expense and subject to rates made available by the accommodation provider at the time. All minors (guests aged 17 and under) must be accompanied by at least one adult.

How much should I tip my guides?

Our guides work very hard to ensure you have the trip of a lifetime. They’re dedicated, knowledgeable, and their attention to detail truly sets them apart from the rest. If you feel your guides have gone above and beyond, a gratuity may be given at the end of the trip. Depending on your group size, you will have 2-3 guides on your trip. We recommend $15 to $25 per day, per guest, per guide. Typically gratuities are offered by check (where available) or cash in the local currency on the final morning of the trip and can either be given to each guide individually or to one guide to be equally distributed. Please note ATMs can be a bit difficult to come by in some regions so please plan accordingly.

Will you help with details before or after my trip?

Adventures Tours are what we do best and for this reason, we focus solely on your tour itself. Rest assured you’ll receive helpful communications from our team about your trip – you just need to take care of getting yourself to wherever the trip starts and any pre-trip accommodation you might require, and any onward travel plans from the time we drop you off where your trip ends. If you need some ideas for what to do before or after your trip, check out the local Chamber of Commerce, or speak with a travel agent who’ll also be able to help with flights, pre/post-trip accommodation, and more.

We also recommend chatting with our preferred travel partner – Fuzion Travel.

Do you work with Travel Agents?

We sure do. Travel Agents, You’ll find everything you need to know here.

Do you have reviews from guests who’ve traveled with you previously?

Absolutely! Our guests are some of our best sources of information. You may read a few published testimonials here.

Do you require travel insurance?

We've partnered with Redpoint Travel Protection which offers comprehensive plans and elite service for our kind of trips.

Your insurance plan should include full medical cover, emergency evacuation and emergency repatriation. You should also ensure you’re covered for trip cancelation and have protection for any other issues such as flight cancelations or delays, loss of luggage and personal effects, and theft.

We will not allow you to participate in our trips in the Himalayas, Africa, and Latin and South America without adequate travel insurance.

Do you offer singles-only tours?

We do not offer trips exclusively for singles, but you might be surprised to learn thousands of singles join our trips as solo travelers.

We encourage solo travelers to join our adult trips where you’ll be joined by other solo travelers, couples, and families with older kids who all share a common interest in travel and adventure.

If you’re traveling alone, we’ll simply pair you with another solo guest of the same gender for rooming. Alternatively, you’re welcome to pay the single supplement to have rooms to yourself.

How difficult and flexible are trip activities?

Every trip has an activity level outlining the level of physical ability you’ll need to participate.

For the most part, activities on trips are entirely optional, so if you’re not feeling up to a particular activity on any given day, you’re more than welcome to give it a miss. While the others in your group participate.

Are the hiking and biking distances the same on family trips?

To accommodate our younger guests, family hikes and bike rides are typically shorter and easier. Our guides are happy to keep children entertained while the older guests opt for more challenging hikes, bikes etc.

Distances and levels of difficulty for older guests are easy to adjust.

What is the minimum age and do you offer child discounts?

For adult trips, the minimum age is 16.

For designated family vacations, we accommodate children as young as 6.

Child discounts are available as stated for children 12 and under at time of travel.

How large are your groups?

Most trips carry about 10-12 guests. You’ll find the max group size stated on the trip page. Most trips carry 10 to 12 guests and in some cases we can accommodate up to 20.

Who else will be on the trip?

Our trips attract a wide range of people from different backgrounds, countries and ages, which makes our small group adventures all the more enjoyable. Our guests tend to enjoy active lifestyles, great food, good company and new experiences. If you’re feeling nervous about travelling with strangers, rest assured you’ll be in good company.

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Why Travel With Us

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Experience adventure the way you want

You’ll be inspired and exhilarated, enjoying mind-blowing scenery on foot, in a sea kayak, or by bike - all at your own pace. Get ready for the trip of a lifetime.

benefits awards

Crafting award-winning trips for decades - the Kiwi way

We're proud of our Kiwi roots and you’ll love our professional, warm and relaxed style of hosting. Plus, we’re always here to help with planning, travel, bookings... even hiking boot recommendations!

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Every detail covered, to maximise your time

As soon as your trip starts, we've got everything covered – top notch meals, comfortable transport, superb accommodation, amazing guides and INCREDIBLE service.

benefit group travel

Group travel for those who aren’t ‘group travellers’

With our small groups of typically no more than 14 (up to 18 max), you'll get to know our team, your fellow travellers, and have the flexibility and freedom to do as much (or as little!) as you like. It’s all about going at your own pace.

benefit gems

Explore hidden gems through our expert local guides

All our carefully selected guides are highly experienced and have deep personal connections to nature and culture. You’ll enjoy a special experience, authentic local knowledge and an adventure like no other.

benefit review

4.54 out of 5 from 17045 reviews. That’s pretty solid.

We could hang around all day telling you how wonderful our trips are... but the best people to hear it from are our guests themselves.