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Booking Terms and Conditions

Deposit

You are required to pay a non-refundable deposit to secure your booking with Active Adventures. You acknowledge that the deposit is to be paid immediately at the time of booking to secure your place. Your deposit is non-refundable and non-transferable to another departure date or trip. If your booking is made within 60-days of the departure date then full payment is due immediately.

Trip Balance

You agree to pay the outstanding balance (or the foreign currency equivalent), as detailed on your personal online booking page, of the trip(s) fare(s) plus any additional items (multi-day options, single supplements, rental equipment, extra hotel bookings etc.) no later than 60-days prior to the departure date of the trip, or 100-days prior for the Milford Hiking Adventure ‘Manuka’ trip in New Zealand. You’ll receive a payment reminder by email 21-days before the due date. If you book your trip within 60-days of the departure date (or within 100-days of the Milford Hiking Adventure ‘Manuka’ trip in New Zealand) the full balance (including any additional items) is required within 14-days of the booking date.

Payments

All payments should be made to our parent company Active New Zealand Ltd (trading as Active Adventures). We accept payment in US dollars, Canadian dollars, Australian dollars, New Zealand dollars, UK pounds and EURO – our preferred form and easiest method of payment is by cheque. You agree to read the payment information section of your online booking page ‘Step 6: Payment’ before making your payment, and acknowledge that credit cards attract a two percent surcharge and may also be subject to additional fees from your card provider on foreign currency transactions that Active Adventures are not responsible for.

Cancellation

In the event you need to cancel your trip, the following cancellation charges will apply: 

  • Cancellation made over 60-days prior to departure date – your deposit and any pre-paid trip expenses (flights, permits etc.)
  • Cancellation between 60 and 30-days of departure date – 50% of your invoice total on all trips apart from the ‘Manuka’
  • Cancellation of the ‘Manuka’ trip between 100 and 30-days of departure date – 50% of invoice total
  • Cancellation of any trip 30-days or less prior to departure date – 100% of your invoice total

A cancellation will be effective from when Active Adventures receive written notification of the cancellation. This cancellation policy includes voluntary or involuntary early departure from a trip. No refunds will be given for missed or unused services such as accommodation, activities or meals. You are strongly advised to take out cancellation insurance that will cover cancellation fees at the time of booking.

Cancellation by Active Adventures

We occasionally may have to cancel any trip at any time up to 30-days before departure if the minimum numbers required to operate the trip are not reached. Please enquire at the time of booking as to whether your trip is confirmed to depart. If we cancel your trip due to minimum numbers, you can transfer the fare to an alternate departure date for no additional fee or alternatively opt for a full refund. In circumstances where the cancellation is due to events outside our control, such as natural disasters, terrorism or political instability, and we are unable to operate the trip as planned; refunds will be less any unrecoverable costs. Active Adventures is not responsible for any incidental expenses that you may have incurred as a result of your booking, including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

Trip Direction

Active Adventures travel in small groups to minimise impact on the places visited. During busier seasons we may run simultaneous departures of the Ultimate South Island Adventure ‘Rimu’, South Island Explorer ‘Kiwi’ and Milford Hiking Adventure ‘Manuka’ trips (New Zealand) in opposite directions (north and south), so we can maintain our small groups. We will aim to finalise your trip direction two weeks before your trip departure date. Both trips are run as per the itinerary with the southbound trip following the itinerary backwards.

Travel Insurance

It’s a requirement of travelling with Active Adventures that you obtain full travel insurance cover – please be aware that some insurance companies require insurance to be purchased within 7 days of deposit payment. You’re required to have cover that includes full medical cover, emergency evacuation and emergency repatriation. We also strongly recommend trip cancellation insurance, and insuring against any other travel mishaps such as flight cancellations or delays, loss of luggage and personal effects, theft, or trip interruption at the time of booking. Travel insurance can be obtained through your travel agent or from online brokers. Please contact us for any further advice.

Travel Agreement

You agree that you’re willing to participate in a group trip and are physically prepared to take part in the activities described in the itinerary. You understand you’re undertaking a trip of a physically challenging nature. You have read our client gear list and adhere to our recommendations, and will carry or wear what is suggested by the lead guide on any activity. You understand that the trip may not follow the exact printed itinerary if circumstances don’t allow, although Active Adventures is committed to doing everything they can to keep your trip running as close to the scheduled itinerary as possible. 

It is at the complete discretion of your Active Adventures guide to cancel any activity at any moment if there are concerns for the health, safety and wellbeing of the group or any individual.

Your Active Adventures guide can also cancel any individual’s trip at any time at the expense of the individual if they do not adhere to the guide’s instruction or are behaving in a manner that could affect the health, safety or wellbeing of others on the trip.

You agree to Active Adventures using photos or videos that may be taken during your trip, for publicity purposes.

Limitation of Liability

Active Adventures is occasionally required to make changes to itineraries and activities if necessary due to severe weather or other unpredictable events, or in order to improve the trip. We are committed to running trips as close to the scheduled itinerary as possible and we will go to extraordinary lengths to keep trips running as planned if affected adversely by weather or other events outside of our control. If itinerary changes are made before your trip, you’ll be notified by email to your supplied email address.

Active Adventures undertake to provide travel services as outlined in the trip itinerary(s) subject to its absolute discretion to alter any part of the itinerary and activities included therein. You acknowledge that Active Adventures is the tour operator and you have no contract or agreement with any other person or company.

Active Adventures assumes no responsibility or liability for any delay, mishap, inconvenience, expense, injury or death, theft of personal property or documents, or damage to property occasioned through acts of God, detention, weather, war, quarantines, strikes, civil disturbances, or the negligence or default of any individual or company in providing the services associated with an Active Adventures trip. Adventure travel is by nature unpredictable. Active Adventures reserve the right to alter any part of the itinerary at its absolute discretion.

Active Adventures acknowledges the privacy and data protection obligations it owes to its clients under the recently adopted EU General Data Protection Regulation (“GDPR”), effective 25 May 2018. These updated obligations are expressed in Active Adventures updated Privacy Policy.  

Declaration

I have carefully read the terms and conditions stated in these pages. I acknowledge that there are certain risks and dangers inherent in a trip of this nature. These risks include, but are not limited to, hiking over rocky and mountainous terrain, participating in adventure activities of an extreme nature, participating in sports involving water, aviation, and/or the possibility of accident or illness in remote areas without the possibility of immediate evacuation or availability of medical supplies or facilities. I am voluntarily participating in this Active Adventures trip with knowledge of the dangers involved and hereby agree to assume all and any risks, including injury and death. I therefore release and discharge Active Adventures and its owners, employees, subcontracted activity and service providers, and business partners from liability for bodily injury, death, property damage or theft, and any of the consequences thereof, arising from my participation in the trip. I enter into this release of liability on behalf of myself, and those members of my family who are under 18. I certify that I am the parent or guardian of any such minors.

Trip Reviews

  •   4.53 out of 5 (from 15883 reviews)

    2017 Iguana Trip

    The Peru portion of the trip was spectacular. Erick truly cares about the overall experience of his clients. He paid attention to all the details of the trip from the experiences of the country, the restaurants and the excursions. He didn't leave any stone unturned when it came to having fun and caring about his clients. I highly recommend Erick to anyone wanting to have a fabulous time in Peru.
    Will Tadich Review Image
    – Florida, United States
    Iguana, September 2017
  •   4.53 out of 5 (from 15883 reviews)

    Beautiful Scenery and Great Hikes

    My husband has wanted to do this trip for several years. I hesitated as the Refugio stays were way out of my comfort zone. The whole trip was great, and even the Refugio’s were ok. Our guide Cynthia was just amazing - she knows what she’s doing, is prepared for everything, and was very encouraging. I really don’t know how she did it all! We were with a great group of people, and feel we have gained new friends that we hope to meet on another trail some day.
    Cathy Tileston Review Image
    – Florida, United States
    Condor, March 2018
  •   4.53 out of 5 (from 15883 reviews)

    Worth every penny!

    This was an amazing trip - highly recommended! Our guides, Koru and Liana, were great - kept us moving and active in all kinds of weather and conditions. Some of the planned tour had to be modified due to weather - it does rain a lot - but no regrets at all. We got a taste of New Zealand on beautiful days, rainy days, and once in rain, sleet and hurricane force winds, but we were always well cared for and felt like we'd seen New Zealand in all of it's majesty. The hiking was strenuous enough to feel like a challenge and leave us tired and a bit sore most days, but never too difficult. The Siberia Valley part of the trip was just spectacular! Koru's knowledge of New Zealand's native plants and animals, history, Maori heritage, and Lord of the Rings stories were particularly fascinating. Would love to go again!
    Bob Martin Review Image
    – South Carolina, United States
    Tui, December 2016
  •   4.53 out of 5 (from 15883 reviews)

    Mt. Everest Base Camp Trip Review

    It was the trip of a life time. I really enjoyed my trip! Arjun and Elder were the best guides. Though got sick at the end but Arjun and Elder were there like family members to take care of me and I’m grateful for their great service!
    Riaz Murtuza Review Image
    – California, United States
    EBC, March 2018
  •   4.53 out of 5 (from 15883 reviews)

    Fantabulous

    A simply amazing trip-- pristine scenery, magical and majestic mountains, and all coordinated seamlessly by a fantastic trip leader and guides. Our family of seven-- spanning the ages of 78 to 12-- was perfectly supported, educated, and delighted by Arturo our trip leader and the local guides. They are all kind, fun, and experienced. Cem was true to his name, a gem, ever so patient with those of us with sore joints, and always with a sparkle or story to share.
    Krista Toomre Review Image
    – Florida, United States
    Condor, January 2017

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Why travel with Active Adventures?

Above all, we aim to be amazing hosts. We're proud of our kiwi roots, and our professional, warm and relaxed style of running trips around the world is unforgettable.

We're VERY picky about who we select to work in our team, and we have people from all over the world lining up to guide our trips. So we get to hire the absolute BEST in the business.

As soon as you get off the plane, we've got all the details of your vacation covered – top notch meals, comfortable transport & accommodation, amazing guides and INCREDIBLE service.

Whether you’re new to adventure travel, or you’ve never travelled in a group before, you’ll find yourself arriving home positively different from when you left.

With our small groups (no more than 14), you'll get to know our team, your fellow travellers, and have the flexibility and freedom to do as much (or as little!) as you like.

It's all about getting there under your own steam – on foot, in a sea kayak, or by bike. What better way is there to experience mind blowing scenery? If it's your first time, no worries – our expert guides have got you covered.

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