CANCELLATION BY YOU (Worldwide trips)
In the event you need to cancel your trip, the following cancellation charges will apply:
- Cancellation 91 days before trip departure: Full trip payment refunded, less deposit
- Cancellation 90-61 days before trip departure: 50% of trip payment refunded. 50% forfeit.
- Cancellation 60-0 days before trip departure: 100% forfeit.
CANCELLATION BY YOU (Africa trips)
In the event you need to cancel your trip, the following cancellation charges will apply:
- Cancellation 181 days before trip departure: Full trip payment refunded, less deposit
- Cancellation 180-91 days before trip departure: 50% of trip payment refunded. 50% forfeit.
- Cancellation 90-0 days before trip departure: 100% forfeit.
Any deposits not transferred to future trips are non-refundable and will be forfeited. All refunds are less any non-refundable expenses incurred by Active Adventures.
Requested changes to your trip and/or date must be made prior to 90 days before your departure. In the event you need to change your trip and/or date, the following will apply:
- One change (trip and/or date): free of charge
- Second and subsequent changes: A fee of 300 per person per change consistent with the currency in which your booking was made (USD $300, CAD $300, NZD $300, GBP £300, EUR €300, AUD $300)
- New trip pricing (where applicable) will apply for all changes
A cancellation or postponement will take effect from the date which Active Adventures receives written notification of the cancellation or postponement. This cancellation policy includes voluntary or involuntary early departure from a trip. No refunds will be given for missed or unused services such as accommodation, activities or meals. We strongly recommend travel insurance which covers cancellation fees at the time of booking.
*Cancellation and postponement terms and conditions may differ for certain group trips, as well as Cruises, Private Journeys, and Extensions. These exceptions are clearly indicated in the detailed itineraries for each of these trips.
BY ACTIVE ADVENTURES
We occasionally may have to cancel any trip at any time before departure for commercial reasons beyond our control, including if the minimum numbers required to operate the trip are not reached. If we do have to cancel your trip, you can transfer the fare to an alternate departure date for no additional fee or alternatively opt for a refund, including your deposit.
BY FORCE MAJEURE
In circumstances where the cancellation is due to any conditions or event outside our control, including but not limited to natural disasters, pandemics, border restrictions, terrorism or political instability, Active Adventures will re-book you on an alternative trip or will offer you a future trip credit valid for 24 months.
If you’re re-booked to a new departure, as a result of your booking being cancelled by us or force majeure, the cancellation terms in effect on the date when your booking was changed will apply for your new booking.
All credits and refunds resulting from cancellations for any reason will be less any non-refundable expenses incurred by Active Adventures. Active Adventures is not responsible for any additional expenses you may have incurred as a result of your booking, including but not limited to visas, vaccinations, medical expenses, clothing, equipment, testing, quarantine, travel insurance excess or non-refundable flights.
