Our trips attract a wide range of people from all different backgrounds, countries and ages, which makes our small group adventures all the more interesting and fun. All our people tend to enjoy active lifestyles, great food, good company and new experiences. If this sounds like you, then you’ll be in good company. If you’re feeling nervous about traveling in a group, then you won’t be the only one and we can assure you that it almost always works out to be a positive and life enriching experience. There’s also plenty of time to enjoy your own company if you don’t want to do group time for the whole time and you can go at your own pace on the trails. We’re really flexible and can ensure your trip is everything you want it to be, and hopefully more.

You certainly don’t need any technical skills (such as kayaking lessons or rope skills) though some outdoor experience in hiking would be an advantage or a good idea to try before you arrive. This is so you can be familiar with your hiking boots and have them well worn in (blisters are really no fun), setting a comfortable and sustainable hiking pace and making sure you are all set to have the best possible time.

It’s difficult to specify a fitness level as there’s no universal rule, but we’ve found time and time again that people who enjoy active lifestyles involving walking, gym sessions, swimming, travelling, bike riding or keeping fit, usually love our trips. Our trips can be challenging in places, though with a few practice hikes under your belt before you arrive, you’ll find yourself in good shape to enjoy yourself thoroughly. If you’re looking for a bus tour, then our trips are probably not for you, as while we do have to spend a bit of time in our trusty transport, it’s only so we can see the best places and get to the next stunning hike or viewpoint to get out and get our boots dirty.

If you're looking for some support to help you get prepared for your trip of a lifetime, try Fit For Trips. They'll provide you with a complimentary fitness consultation. They customise their Fit For Trips programs specifically for you to make the most of the activities in your chosen itinerary. 

This is the question we get asked the most! Our trips are designed for real people who enjoy the outdoors, so you don’t have to be a triathlete in training or anything (though if you are, that’s all good too)! You’ll find our trips are active, challenging in places (like on the Inca trail or on the 3-day hike in New Zealand for instance) and will leave you rejuvenated, refreshed and full of energy by the end. Age and experience is not important, as long as you enjoy being outdoors, are open to trying new things and want to feel a fantastic sense of achievement at the end of every day then our trips are for you. We always recommend doing practice hikes and a bit of training before your trip so you can enjoy your experience all the more. Our fantastic guides will encourage you on your way, make sure you are comfortable and well informed, and ensure you are having the trip of a lifetime. You will be in good company!

CANCELLATION BY YOU (Worldwide trips)

In the event you need to cancel your trip, the following cancellation charges will apply: 

• Cancellation 91 days before trip departure: Full trip payment refunded, less deposit
• Cancellation 90-61 days before trip departure: 50% of trip payment refunded. 50% forfeit. 
• Cancellation 60-0 days before trip departure: 100% forfeit.

CANCELLATION BY YOU (Africa trips)

In the event you need to cancel your trip, the following cancellation charges will apply: 

• Cancellation 181 days before trip departure: Full trip payment refunded, less deposit
• Cancellation 180-91 days before trip departure: 50% of trip payment refunded. 50% forfeit. 
• Cancellation 90-0 days before trip departure: 100% forfeit. 

Any deposits not transferred to future trips are non-refundable and will be forfeited. All refunds are less any non-refundable expenses incurred by Active Adventures. 

Requested changes to your trip and/or date must be made prior to 90 days before your departure.  In the event you need to change your trip and/or date, the following will apply: 

• One change (trip and/or date): free of charge  
• Second and subsequent changes: A fee of 300 per person per change consistent with the currency in which your booking was made (USD $300, CAD $300, NZD $300, GBP £300, EUR €300, AUD $300) 
• New trip pricing (where applicable) will apply for all changes 

A cancellation or postponement will take effect from the date which Active Adventures receives written notification of the cancellation or postponement. This cancellation policy includes voluntary or involuntary early departure from a trip. No refunds will be given for missed or unused services such as accommodation, activities or meals. We strongly recommend travel insurance which covers cancellation fees at the time of booking. 

*Cancellation and postponement terms and conditions may differ for certain group trips, as well as Cruises, Private Journeys, and Extensions. These exceptions are clearly indicated in the detailed itineraries for each of these trips. 

BY ACTIVE ADVENTURES  

We occasionally may have to cancel any trip at any time before departure for commercial reasons beyond our control, including if the minimum numbers required to operate the trip are not reached.  If we do have to cancel your trip, you can transfer the fare to an alternate departure date for no additional fee or alternatively opt for a refund, including your deposit.  
 
BY FORCE MAJEURE  

In circumstances where the cancellation is due to any conditions or event outside our control, including but not limited to natural disasters, pandemics, border restrictions, terrorism or political instability, Active Adventures will re-book you on an alternative trip or will offer you a future trip credit valid for 24 months. 

If you’re re-booked to a new departure, as a result of your booking being cancelled by us or force majeure, the cancellation terms in effect on the date when your booking was changed will apply for your new booking. 

All credits and refunds resulting from cancellations for any reason will be less any non-refundable expenses incurred by Active Adventures.  Active Adventures is not responsible for any additional expenses you may have incurred as a result of your booking, including but not limited to visas, vaccinations, medical expenses, clothing, equipment, testing, quarantine, travel insurance excess or non-refundable flights.  

Whenever you’re ready, it’s easy to book your Active Adventure. When you’ve done your research, driven yourself crazy with the choices and made your final decision, follow these steps:

1. Book your spot

The fastest way to reserve your trip is to give our experts a call. 

Alternatively, you can complete a booking request directly from our website - you'll just need to choose the departure date that suits you and fill in your personal details and pay your deposit, which is $500 per person. Once you’re all signed up, you’ll receive a confirmation email giving you access via a login on our Your Travel Details page where you can access your booking pages and fill in your trip details online.

2. Check your international flight options

Your booking pages and trip notes will outline where you need to be and when to start your trip, so you can move forward with booking your flights. If you’re lucky enough to have time, it’s nice to arrive a few days early to settle into the new place and get used to your surroundings. If you’re on a tight schedule it’s no worries, the trip start time will be outlined in your trip information.

You’ll no doubt have your own preferred method of researching flights, however, we do recommend that you contact our preferred travel partner - Fuzion Travel. We’ve chosen them to work with our guests because they’re very good at what they do, and their super impressive service standards match ours. Email them on active@fuziontravel.co.nz or phone toll-Free from USA & Canada: +1-833-244-5886.

3. Complete your booking pages online

By logging into your online booking information via our club page you’ll gain access to your itinerary, useful info, a detailed packing list and all the information you need for your trip. There are a few things to fill in – medical and dietary information, insurance details, gear hire requests etc. – to ensure you are well prepared for your adventure.

4. You're all set

You can now start packing your bags and crossing the dates off your calendar. We look forward to seeing you soon!