Our Trip Assurance

Our Trip Assurance

Active Adventures Assurance

Exceeding Expectations

For well over 25 years we’ve set out to exceed expectations on our adventure tours both here in New Zealand and around the globe. The reality is that it’s not always smooth sailing – there’s sometimes unforeseen challenges – and the difference between a good operator and a world class operator (with unparalleled satisfaction & safety ratings!) is an unwavering attention to detail and personalised care.

We understand that you’re making a commitment to us

This is your trip of a lifetime and you want it to be perfect! Our Trip Assurance to you is a sign of our confidence in what we do and our ability to deliver exceptional adventure tours - rain, hail or shine! So here's what you can expect from us.

24 Month Deposit

If for any reason you can’t travel on the trip you’ve booked, just let us know no later than 90 days before your departure and we’ll hold on to your deposit as a credit for you to use towards the balance of your next trip for up to 24 months.

Change your trip

We understand plans change. So to transfer your deposit to another trip, just let us know no later than 90 days before your trip and we'll take care of the rest.

Refund for cancelled trips

Already paid off your trip and can’t travel? No worries! Just let us know no later than 90 days before your trip you'd like to cancel and we’ll provide a refund less your transferrable deposit, which can be used towards the balance of your next trip.

For more information use the button below to read the Booking Conditions.

terms and conditions

 Valid from: 15 April 2021. For bookings prior to this date, please refer to your contract in your Travel Wallet.

Why Travel With Us


Experience adventure the way you want

You’ll be inspired and exhilarated, enjoying mind-blowing scenery on foot, in a sea kayak, or by bike - all at your own pace.

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Crafting award-winning trips for decades - the Kiwi way

We're proud of our Kiwi roots and you’ll love our professional and warm style of hosting. We’re always here to help with planning... even hiking boot recommendations!

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Every detail covered, to maximise your time

We've got everything covered – top-notch meals, comfortable transport, superb accommodation, amazing guides and INCREDIBLE service.

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Group travel for those who aren’t ‘group travelers’

With an average of 12 guests per departure and an industry-leading 6:1 guest-to-guide ratio, you'll get to know your fellow travelers and have the flexibility to go at your own pace.

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Explore hidden gems through our expert local guides

All our carefully selected guides are highly experienced and have deep personal connections to nature and culture. You’ll enjoy an authentic local experience.

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4.85 out of 5 from 6568 reviews. That’s pretty solid.

We could hang around all day telling you how wonderful our trips are... but the best people to hear it from are our guests themselves.