Our Trip Assurance

Active Adventures Assurance

Exceeding Expectations

For well over 25 years we’ve set out to exceed expectations on our adventure tours both here in New Zealand and around the globe. The reality is that it’s not always smooth sailing – there’s sometimes unforeseen challenges – and the difference between a good operator and a world class operator (with unparalleled satisfaction & safety ratings!) is an unwavering attention to detail and personalised care.

We understand that you’re making a commitment to us

This is your trip of a lifetime and you want it to be perfect! Our Trip Assurance to you is a sign of our confidence in what we do and our ability to deliver exceptional adventure tours - rain, hail or shine! So here's what you can expect from us.

24 Month Deposit

If for any reason you can’t travel on the trip you’ve booked, just let us know no later than 90 days before your departure and we’ll hold on to your deposit as a credit for you to use towards the balance of your next trip for up to 24 months.

Change your trip

We understand plans change. So to transfer your deposit to another trip, just let us know no later than 90 days before your trip and we'll take care of the rest.

Refund for cancelled trips

Already paid off your trip and can’t travel? No worries! Just let us know no later than 90 days before your trip you'd like to cancel and we’ll provide a refund less your transferrable deposit, which can be used towards the balance of your next trip.

For more information use the button below to read the Booking Conditions.

terms and conditions

 Valid from: 15 April 2021. For bookings prior to this date, please refer to your contract in your Travel Wallet.

Why Travel With Us


Experience adventure the way you want

You’ll be inspired and exhilarated, enjoying mind-blowing scenery on foot, in a sea kayak, or by bike - all at your own pace. Get ready for the trip of a lifetime.

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Crafting award-winning trips for decades - the Kiwi way

We're proud of our Kiwi roots and you’ll love our professional, warm and relaxed style of hosting. Plus, we’re always here to help with planning, travel, bookings... even hiking boot recommendations!

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Every detail covered, to maximise your time

As soon as your trip starts, we've got everything covered – top notch meals, comfortable transport, superb accommodation, amazing guides and INCREDIBLE service.

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Group travel for those who aren’t ‘group travellers’

With our small groups of typically no more than 14 (up to 18 max), you'll get to know our team, your fellow travellers, and have the flexibility and freedom to do as much (or as little!) as you like. It’s all about going at your own pace.

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Explore hidden gems through our expert local guides

All our carefully selected guides are highly experienced and have deep personal connections to nature and culture. You’ll enjoy a special experience, authentic local knowledge and an adventure like no other.

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4.85 out of 5 from 6493 reviews. That’s pretty solid.

We could hang around all day telling you how wonderful our trips are... but the best people to hear it from are our guests themselves.