For well over 25 years we’ve set out to exceed expectations on our adventure tours both here in New Zealand and around the globe. The reality is that it’s not always smooth sailing – there’s sometimes unforeseen challenges – and the difference between a good operator and a world class operator (with unparalleled satisfaction & safety ratings!) is an unwavering attention to detail and personalised care.
This is your trip of a lifetime and you want it to be perfect! Our Trip Assurance to you is a sign of our confidence in what we do and our ability to deliver exceptional adventure tours - rain, hail or shine! So here's what you can expect from us.
If for any reason you can’t travel on the trip you’ve booked, just let us know no later than 90 days before your departure and we’ll hold on to your deposit as a credit for you to use towards the balance of your next trip for up to 24 months.
We understand plans change. So to transfer your deposit to another trip, just let us know no later than 90 days before your trip and we'll take care of the rest.
Already paid off your trip and can’t travel? No worries! Just let us know no later than 90 days before your trip you'd like to cancel and we’ll provide a refund less your transferrable deposit, which can be used towards the balance of your next trip.
For more information use the button below to read the Booking Conditions.
Valid from: 15 April 2021. For bookings prior to this date, please refer to your contract in your Travel Wallet.
You’ll be inspired and exhilarated, enjoying mind-blowing scenery on foot, in a sea kayak, or by bike - all at your own pace.
We're proud of our Kiwi roots and you’ll love our professional and warm style of hosting. We’re always here to help with planning... even hiking boot recommendations!
We've got everything covered – top-notch meals, comfortable transport, superb accommodation, amazing guides and INCREDIBLE service.
With an average of 12 guests per departure and an industry-leading 6:1 guest-to-guide ratio, you'll get to know your fellow travelers and have the flexibility to go at your own pace.
All our carefully selected guides are highly experienced and have deep personal connections to nature and culture. You’ll enjoy an authentic local experience.
We could hang around all day telling you how wonderful our trips are... but the best people to hear it from are our guests themselves.
