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Traveller Expectations

When you take an adventure trip with us, rest assured that everything we do is geared towards exceeding your expectations. In fact, our desire to excel goes beyond the point where your boots hit the trail – it begins the moment you get in touch with us, and it never ends. There is nothing more satisfying than hearing from our guests that they’ve just had “another trip of a lifetime with Active Adventures”.

Your Expectations

Safety

Of course, this is a non-negotiable. Safety is ingrained in our business and it’s something that we take very seriously in all our destinations. It's the primary reason we're still operating after more than 20 years. 

Personalised Service, Care and Attention to Detail

For some businesses this is, surprisingly, negotiable. But it isn’t for us. After safety, if we can do one thing right, every time, it’s making sure we sweat the small things.

The Best Guides

If you’ve travelled with us already you’d be forgiven for thinking our guides are superhuman. It’s no mean feat to entertain, cook, transport, guide and facilitate, but for our guides, they handle it with grace and all the while the attention is on you.

The Best Itineraries

It takes a lot of refinement to perfect a 14-day trip, from dawn to dusk there are a LOT of moving parts, and potential for things to go awry. For all these years we’ve balanced on the tight rope of offering the right amount of activity, flexibility and travel time. Whilst utilising the best lodgings in the most unique places.

Value

Our trips aren’t cheap, we’re not in the business of slashing costs and therefore chopping down the experience at the knees. Our trips aren’t expensive either, they represent excellent value for money and for those seeking to maximise their time, there is no better way.

Our Expectations

It may come as a surprise, but the reality is, this is a two-way street (or trail!) You are ultimately responsible for the nature of the experience that you have with us. And not only that, you also have an influence in the experience of others in your small group.

Attitude

This is your vacation, and the attitude that you bring will set the tone for your experience. We get that at times it’s tough (we plan to challenge you) and we get that at times it’s a little uncomfortable (this is not a cruise trip). All we ask is that you keep an open mind, a smile on your face and a readiness for the unexpected.

Physical preparedness

Our trips are designed for everyday people. You certainly don’t have to be an athlete, but to be fair to yourself and your group members, you do need to be prepared. Got concerns on this one? Don’t stress it, our team are 100% dedicated to helping you choose the right trip, bring the right gear and be physically and mentally prepared.

Know who’s in charge

As we’ve mentioned, you rightly expect when you join our trips to be in good, safe hands. For us to ensure the whole group’s safety, we expect you, as our guest, to listen to your lead guide. They are the authority when it comes to decisions made on the trip.

Got questions, concerns or feedback? Drop us a line, we’d love to hear from you!

Other useful stuff:

Why travel with Active Adventures?

Legendary Kiwi Hospitality

Above all, we aim to be amazing hosts. We're proud of our kiwi roots, and our professional, warm and relaxed style of running trips around the world is unforgettable.

Expert LOCAL Guides & Trip Leaders

We're VERY picky about who we select to work in our team, and we have people from all over the world lining up to guide our trips. So we get to hire the absolute BEST in the business.

Everything is Included

As soon as you get off the plane, we've got all the details of your vacation covered – top notch meals, comfortable transport & accommodation, amazing guides and INCREDIBLE service.

A Sense of Achievement

Whether you’re new to adventure travel, or you’ve never travelled in a group before, you’ll find yourself arriving home positively different from when you left.

Small Groups

With our small groups (no more than 14), you'll get to know our team, your fellow travellers, and have the flexibility and freedom to do as much (or as little!) as you like.

Diverse Experiences

It's all about getting there under your own steam – on foot, in a sea kayak, or by bike. What better way is there to experience mind blowing scenery? If it's your first time, no worries – our expert guides have got you covered.

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