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Traveller Expectations

When you take an adventure trip with us, rest assured that everything we do is geared towards exceeding your expectations. In fact, our desire to excel goes beyond the point where your boots hit the trail – it begins the moment you get in touch with us, and it never ends. There is nothing more satisfying than hearing from our guests that they’ve just had “another trip of a lifetime with Active Adventures”.

Your Expectations

Safety

Of course, this is a non-negotiable. Safety is ingrained in our business and it’s something that we take very seriously in all our destinations. It's the primary reason we're still operating after more than 20 years. 

Personalised Service, Care and Attention to Detail

For some businesses this is, surprisingly, negotiable. But it isn’t for us. After safety, if we can do one thing right, every time, it’s making sure we sweat the small things.

The Best Guides

If you’ve travelled with us already you’d be forgiven for thinking our guides are superhuman. It’s no mean feat to entertain, cook, transport, guide and facilitate, but for our guides, they handle it with grace and all the while the attention is on you.

The Best Itineraries

It takes a lot of refinement to perfect a 14-day trip, from dawn to dusk there are a LOT of moving parts, and potential for things to go awry. For all these years we’ve balanced on the tight rope of offering the right amount of activity, flexibility and travel time. Whilst utilising the best lodgings in the most unique places.

Value

Our trips aren’t cheap, we’re not in the business of slashing costs and therefore chopping down the experience at the knees. Our trips aren’t expensive either, they represent excellent value for money and for those seeking to maximise their time, there is no better way.

Our Expectations

It may come as a surprise, but the reality is, this is a two-way street (or trail!) You are ultimately responsible for the nature of the experience that you have with us. And not only that, you also have an influence in the experience of others in your small group.

Attitude

This is your vacation, and the attitude that you bring will set the tone for your experience. We get that at times it’s tough (we plan to challenge you) and we get that at times it’s a little uncomfortable (this is not a cruise trip). All we ask is that you keep an open mind, a smile on your face and a readiness for the unexpected.

Physical preparedness

Our trips are designed for everyday people. You certainly don’t have to be an athlete, but to be fair to yourself and your group members, you do need to be prepared. Got concerns on this one? Don’t stress it, our team are 100% dedicated to helping you choose the right trip, bring the right gear and be physically and mentally prepared.

Know who’s in charge

As we’ve mentioned, you rightly expect when you join our trips to be in good, safe hands. For us to ensure the whole group’s safety, we expect you, as our guest, to listen to your lead guide. They are the authority when it comes to decisions made on the trip.

Got questions, concerns or feedback? Drop us a line, we’d love to hear from you!

Other useful stuff:

Trip Reviews

  •   4.53 out of 5 (from 15870 reviews)

    Incredible experience

    We had an amazing time in the Galapagos!
    Everything was perfectly organized for us. All we had to do was show up - just as it said in the description of the tour.
    Our tour guide Zambo would always tell us well in advance what we would be doing on the next day, what we had to bring, what we should wear.
    The food was always organized for us; they would always ask us beforehand what we wanted to eat.
    Everywhere we went they were expecting us and everything went smoothly.
    Zambo was an amazing guide! He was extremely knowledgeable. He had an answer for everything and he was very patient with our kids. One could see that he enjoyed showing his home to us.
    The encounters with the animals were truly amazing. We saw blue footed boobies, frigate birds, hammerhead sharks, eagle rays, sting rays, penguins, hundreds of sea lions, sea iguanas, etc.
    The animals seemed at ease with the humans around them in some cases almost curious.
    Pirko Hamer Review Image
    – Sai Kung, Hong Kong
    Tortuga, April 2017
  •   4.53 out of 5 (from 15870 reviews)

    Tui

    We had a truly great time. Our guides, Koru and Liana were the best. They made the trip so much fun, especially in the light of the unpredictable New Zealand weather! And Lynette was always right there to help us along every step of the way. I brought home memories of a lifetime, and discovered that Kiwis are absolutely the friendliest people on earth. The Tui Trip was a great introductory tour, but now I want to come back again and spend more time hiking and exploring the South Island.

    Many thanks to the whole Active Adventures team. Have a Merry Christmas and a Happy New Year!

    - Mick
    Mick Owens Review Image
    – Florida, United States
    Tui, December 2016
  •   4.53 out of 5 (from 15870 reviews)

    Mt. Everest Base Camp Trip Review

    It was the trip of a life time. I really enjoyed my trip! Arjun and Elder were the best guides. Though got sick at the end but Arjun and Elder were there like family members to take care of me and I’m grateful for their great service!
    Riaz Murtuza Review Image
    – California, United States
    EBC, March 2018
  •   4.53 out of 5 (from 15870 reviews)

    Rimu - NZ South Island

    Our Rimu trip with Ken and Elder was truly a trip of a lifetime. The two of them were the perfect pair to lead our adventure -kind, warm, funny, and incredibly encouraging (for those of us who weren't quite sure we'd make it up the mountain!) My husband and I were fortunate to have both of our adult boys join us which made for a very memorable experience. New Zealand's South Island offered some of the most breathtaking landscapes we had ever seen. The hiking, kayaking, and biking was challenging and exhilarating. It was hard to say goodbye to the group who became like family. We have stayed in touch with some, and look forward to our next trip with Active.
    Gigi Altaras Review Image
    – Washington, United States
    Rimu, November 2017
  •   4.53 out of 5 (from 15870 reviews)

    Land-based tours are the way to go!

    We are so glad we chose to do an active, land-based trip rather than take a cruise ship. Staying in small hotels in the various towns on four islands and gaining an appreciation for the locals, the local food and customs was a tremendous addition to the natural beauty of the Galapagos. Knowing that we were contributing to the local economy rather than to a cruise line's bottom line felt good to us. Our guides (Lenin in Quito) and Zambo (on the Galapagos) were outstanding.
    Tom Ward Review Image
    – Massachusetts, United States
    Tortuga, January 2017

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Why travel with Active Adventures?

Above all, we aim to be amazing hosts. We're proud of our kiwi roots, and our professional, warm and relaxed style of running trips around the world is unforgettable.

We're VERY picky about who we select to work in our team, and we have people from all over the world lining up to guide our trips. So we get to hire the absolute BEST in the business.

As soon as you get off the plane, we've got all the details of your vacation covered – top notch meals, comfortable transport & accommodation, amazing guides and INCREDIBLE service.

Whether you’re new to adventure travel, or you’ve never travelled in a group before, you’ll find yourself arriving home positively different from when you left.

With our small groups (no more than 14), you'll get to know our team, your fellow travellers, and have the flexibility and freedom to do as much (or as little!) as you like.

It's all about getting there under your own steam – on foot, in a sea kayak, or by bike. What better way is there to experience mind blowing scenery? If it's your first time, no worries – our expert guides have got you covered.

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