Banff & Jasper Family Vacation

Your guides will call your cell phone the night before your trip begins to touch base on the first day’s plan. If they don’t get through to you, they will leave a voicemail on your cell phone with all the details you need to plan for your first morning.

When you speak with your guides the night before your trip, they will give you a detailed description of what to bring with you on Day 1. Typically, this includes a day pack with your rain jacket, sunglasses, hat, camera, etc. Anything you want easy access to during the day should go in your day pack as the rest of your luggage will go in the locked cargo trailer pulled behind the van. Your guides will provide you with a water bottle on the first morning of your trip and will always have water available for refills. There will be snacks available at all times in the van. Your guides will also have bug spray and sunscreen accessible for you to use.

You will have 2-3 guides on your Austin Adventure (depending on group size). We recommend USD$20 per day, per guest, per guide. Typically, gratuities are offered by check or cash in local currency on the final morning of the trip and can either be given to each guide individually or to one guide to be equally distributed. Most of our guides these days also accept gratuities via Paypal. All dining, housekeeping and activity tips are included in your trip price.

Trip prices are based on shared arrangements (typically two guests per room), unless otherwise stated. For solo travelers, we’ll pair you with another person of the same gender to share rooms and if there’s no one suitable to share with, there’s no forced single supplement. However, if you specifically request your own rooms, you can opt to pay the single supplement. Solo travelers who book within 120 days of departure, where there are no other solo travelers willing to share, will be required to pay the single supplement.

For Family Vacation bookings, families consisting of four guests traveling with children aged 17 and under will be automatically assigned one shared room. However, the following alternative rooming allocations are available:

• Families consisting of four guests with all children aged 13 and above are welcome to opt for additional rooms as per advertised double occupancy adult rates.
• Families consisting of four guests with at least one child aged 12 and under are automatically assigned a shared room. However, families can opt to pay the adult rates for all guests in their family to have an additional room.
• The same principles apply for families consisting of more than four guests.

Rooming preferences are subject to availability and must be communicated in writing at time of booking. Automatic assignments as per this policy will be applied in the absence of any specification provided by guests. Any request for additional rooms during trips will be at guests’ own expense and subject to rates made available by the accommodation provider at the time. All minors (guests aged 17 and under) must be accompanied by at least one adult.