Answers to commonly asked questions
We know planning an adventure vacation is no small decision, so we’re here to make the process as easy as possible for you. We've been doing this for quite a while, so we’ve got the answers to everything you need to know! Just click on the specific question you'd like to have answered below, chat to us online, or call us on the number that suits you:
1 800 661 9073 [USA and Canada]
1 800 661 907 [Australia]
0808 234 7780 [UK]
0800 234 726 [New Zealand]
0064 3 450 0414[from anywhere else in the world].
We'd love to hear from you!
How to book
Whenever you’re ready, it’s easy to book your Active Adventure. When you’ve done your research, driven yourself crazy with the choices and made your final decision, you can fill in the Book A Trip form, give us a call or have us call you.
Here’s how it works:
1. Hold your place
The fastest way to reserve your trip is to give the experts a call. Or, fill out the Call Me Back form and we’ll call you back..
Alternatively, fill out the Booking Request form and we'll get back to you as soon as we can. To secure your place you’ll need a $500 per person deposit (the remainder of the balance is due 60 days before your trip start date), payable by credit card, cheque or wire transfer, whichever works best for you. Once you’re all signed up, you’ll receive a confirmation email giving you access via a login on our Active Adventures Club page where you can access your booking pages and fill in your trip details online.
2. Check your international flight options
Your booking pages and trip notes will outline where you need to be and when to start your trip, so you can move forward with booking your flights. If you’re lucky enough to have time, it’s nice to arrive a few days early to settle into the new place and get used to your surroundings. If you’re on a tight schedule it’s no worries, the trip start time will be outlined in your trip information.
We recommend using a variety of methods to search for suitable flights from your own research online (e.g. Skyscanner.net), to contacting a travel agent, to see who comes up with the best fares.
3. Complete your booking pages online
By logging into your online booking information via our club page you’ll gain access to your trip notes, destination information, a detailed gear list and all the information you need for your trip. There are a few things to fill in – medical and dietary information, extra accommodation requests, gear hire requests etc. – to ensure you are well prepared for your adventure vacation.
4. You're all set
You can now start packing your bags and crossing the dates off your calendar. We look forward to seeing you soon!
On your South America trip you'll stay in a variety of places depending on the destination and activities. In Ecuador you'll stay in hotels and jungle lodges and on the Galapagos Islands you'll stay on dry land, meaning you're free to walk around each evening and get to know the residents of these famous isles.
Your transport will be a mixture of bus, plane, boat, bike and your very own two feet on our trips in South America. You'll spend most time on a boat in the Galapagos Islands as you make your way from island to island during the day. We have domestic flights included in our Galapagos Islands trips to shorten our travel times and to ensure you have the best experience possible. All your transport is included from the start of your trip and we'll drop you a the airport at the end. The details are all listed in the trip specific itineraries.
All your meals are included as described in the itinerary except on your free days. We have found that people enjoy checking out what is on offer by themselves sometimes, so you can go and see what's out there! On every other day and especially after any long hikes, we've chosen places to eat that can cater for our hearty appetites, work well with our small groups (they know we are coming) and provide us with an authentic destination specific culinary experience. There are always options for you, so you can either be brave or choose something more familiar. You can be assured that on all our trips we will make sure you are very well fed.
Our trips are all led by an experienced Trip Leader. Our Trip Leaders are very proud to work with Active Adventures and often lead our trips for many years, for which we are very lucky and very grateful as it means we're able to consistently offer a fantastic level of service. They work closely with our local specialist guides to provide you with a seamless, fun, exciting and memorable trip. They will happily share with you as much or as little as you want to know about the history, culture, social aspects and lifestyle of the country you are visiting. In the Galapagos Islands you will be accompanied by a specialist Nature Guide, qualified to provide you with plenty of information about the species that make their home on the islands.
Is it OK if I’m travelling alone?
Is it safe to travel in Ecuador and the Galapagos Islands?
What are the Trip Leaders like?
All our Trip Leaders are highly experienced and knowledgeable, with relevant qualifications, experience and a personal interest in people and the outdoors. We're very picky when it comes to choosing people to lead our trips, and all of our Trip Leaders have great attitudes, extensive knowledge of Ecuador and its flora and fauna and a genuine interest in going the extra mile and offering our people the trip of a lifetime!
In the Galapagos Islands you'll be accompanied by a qualified local naturalist guide and their local knowledge of the flora and fauna will ensure you go home an expert. Only fully qualified naturalist guides are permitted to work in the Galapagos, so they'll be a wealth of information!
How fit do I need to be?
Do I need to know any Spanish?
What is the accommodation like in the Galapagos Islands?
Can I go diving and snorkelling in the Galapagos Islands?
Who will be on my trip?
What kind of food will I eat?
What vaccinations do I need for my trip to Ecuador and/or the Galapagos Islands?
We recommend the following vaccinations for travel to Ecuador. Please note that vaccination recommendations change all the time, and they also depend on how long you're travelling for. The following list will give you an idea of which vaccinations you might need but for specific, up-to-date information please consult your doctor or travel clinic prior to travel to discuss which vaccinations are the best for you. Chicken Pox & Measles - if you've never caught it/been vaccinated for it before. Rabies & Malaria medication is not considered necessary in the areas that we travel, but may be required if you are doing further independent travel.
Ecuador - mainland (Tapir trip): Hepatitis A, Tetanus, Typhoid, Chicken Pox, Measles and Yellow Fever
Ecuador - Galapagos Islands (Tortuga trip): Hepatitis A, Tetanus, Typhoid, Chicken Pox and Measles
When is the best time to visit the Galapagos Islands?
Where are the Galapagos Islands?
What is the weather like in Ecuador?
In Ecuador mainland the weather remains stable all year round, making it a great place to be at any time of year. The temperature in Ecuador doesn't actually vary that much throughout the year; it's just the humidity that changes. During the summer (October - March) the weather is quite warm and dry, whereas in winter (April - September) it's a little cooler and wetter - so it’s a good idea to pack a raincoat then. We generally recommend bringing lots of layers for this trip - from long, light layers for the jungle through to some thermal and fleece layers for the highlands.
Mainland Ecuador is only about the size of Colorado and has a variety of climates and it’s this unique geography that makes the weather patterns very localized. It can also change quite quickly.
In the eastern Sierras (mountains) the wet season is from June to August with average temperatures of around 20°C (68°F). Meanwhile, in the middle of the dry season, the western Sierras will be struck with strong winds, little rain and higher temperatures. This pattern is reversed for the rest of the year with the exception of December when fine weather is present in the drenched western Sierra.
The Amazon region has a rainy season from September to April and average temperatures of around 28°C (84°F). The Amazon basin is what you’d expect of a tropical rainforest… it’s wet! From May to August the average temperature increases to around 32°C (90°F) along with the frequency of the rainfall.
On the much drier coast, the dry season runs from June to December with a temperature drop to about 26°C (79°F). Then in January to June temperatures go up and despite the occasional rain, the days are bright and sunny.